Baltimore, MD (ANN) – After a day of issues at Baltimore Washington International Airport for Southwest Airlines, they reported late yesterday they have returned to normal operations.
Per a statement from airline officials yesterday the delays were contributed to a data stream outage from one of their vendors. Thirty-seven (37) flights were cancelled yesterday. The airline did not have a firm number of flights that were delayed yesterday.
Southwest and Airport Officials did thank passengers for their patience during the issue. Southwest stated that they were asking for passengers to check the status of their flights on Southwest.com and they were offering flexible accommodation policies for Southwest Customers traveling to/from/through BWI yesterday (January 15, 2019).
The airline commented that they do not have any additional information right now about the cause but they are focused on getting people reunited with their originally scheduled plans including customers who were traveling today (January 16, 2019).
The outage lasted about four (4) hours and during the outage airline officials stated they were using manual processes. “Employees are trained to do as part of contingency planning” stated an airline official in a prepared e-mailed statement.
Southwest Airlines flights to/from/through BWI were not grounded as many other local media outlets reported yesterday. Soutwest Airlines said they were delayed and they did this purposely to slow down their “operations and allow for the extra time of the manual processes and to get most people and bags onto planes and minimize inconvenience.